process

Turns terms, relationships, and rules into a tangible result by choosing a concrete story, identifying actors and work objects, and extracting language and rules.

Core question: How does this business case really run today, who is involved when, with what, and where do friction and translation errors occur?

1-2 h

2-8

Turns workflows, data, causes, and improvements into a tangible result by selecting a process, going to the place of work, and recording improvements.

Core question: Which gaps between standard work and real work become visible on site but do not appear in reports or dashboards?

30-120 min

2-6

Turns workflows, data, causes, and improvements into a tangible result by setting process boundaries, collecting steps, and deriving a target process.

Core question: How does the process actually run, who does what, where do waiting times and handoffs occur, and where are improvement opportunities?

1-3 h

3-10

Turns workflows, data, causes, and improvements into a tangible result by collecting the current standard, observing actual work, and updating and training the standard.

Core question: Which steps of the examined process are actually standardized, where are unwanted deviations, and which variation is useful?

1-3 h

2-6

Alternating divergent and convergent phases keep problem framing and solution design visibly separated for product work.

Core question: What framed problem and what implemented solution does the team deliver through deliberate divergence and convergence across two diamonds?

Wochen bis Monate

3-12