Translates domain knowledge into a narrated situation where terms, relationships, and rules are checked together.
Core question: How do actors work toward a business outcome, including exceptions?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.LowComplexity: low. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
1-2 h
2-8
Details
OperationsCategory: Operations. Describes the method's domain of use.
Goes to the place where work happens, observes the process without disrupting it, and gathers solid clues about friction.
Core question: What is happening where work occurs, and which process question should we investigate together?
Operating practiceMethod form: Operating practice. Describes how this method is used in practice.LowComplexity: low. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
30-120 min
2-6
Details
OperationsCategory: Operations. Describes the method's domain of use.
Visualizes workflows with roles and handoffs so problems, media breaks, and improvement opportunities become visible.
Core question: What happens from trigger to outcome, where do decisions and handoffs occur, and what evidence supports change?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
1-3 h
3-10
Details
OperationsCategory: Operations. Describes the method's domain of use.
Compares work as actually performed with the standard and reveals deviations that improve the process in a targeted way.
Core question: Which safe, quality-capable sequence meets customer takt with the minimum required standard WIP?
Analysis methodMethod form: Analysis method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
1-3 h
2-6
Details
InnovationCategory: Innovation. Describes the method's domain of use.
Alternating divergent and convergent phases keep problem framing and solution design visibly separated for product work.
Core question: Which problem matters to whom, and which tested solution addresses it effectively?
Process modelMethod form: Process model. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.