observation

Turns workflows, data, causes, and improvements into a tangible result by selecting a process, going to the place of work, and recording improvements.

Core question: Which gaps between standard work and real work become visible on site but do not appear in reports or dashboards?

30-120 min

2-6

Turns observations, needs, and patterns into a tangible result by clarifying the research question and context, recruiting participants, and synthesizing observations.

Core question: How does the participant carry out their work in the real context, which workarounds, artifacts, and implicit assumptions shape the process, and which of these observations are design-relevant?

1-3 Wochen

4-12 Beobachtungen