Goes to the place where work happens, observes the process without disrupting it, and gathers solid clues about friction.
Core question: What is happening where work occurs, and which process question should we investigate together?
Operating practiceMethod form: Operating practice. Describes how this method is used in practice.LowComplexity: low. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
30-120 min
2-6
Details
UX ResearchCategory: UX Research. Describes the method's domain of use.
Observes real work in context and pairs it with follow-up questions to capture workflow insights precisely.
Core question: How do people perform real work in context, and which interruptions or adaptations become visible?
Research methodMethod form: Research method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.