Observes real work in context and pairs it with follow-up questions to capture workflow insights precisely.
Core question: How do people perform real work in context, and which interruptions or adaptations become visible?
Research methodMethod form: Research method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.
1-3 Wochen
4-12 Beobachtungen
Details
UX ResearchCategory: UX Research. Describes the method's domain of use.
Captures experiences over time in diary entries and reveals longitudinal patterns that a single session would miss.
Core question: Which recurring experiences, triggers, and changes appear over time beyond a single session?
Research methodMethod form: Research method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.AsyncFormat: async. Shows whether the method works in a workshop, asynchronously, or both.
1-4 Wochen
5-20
Details
UX ResearchCategory: UX Research. Describes the method's domain of use.
Moves observations, needs, and patterns toward a concrete result through "define a goal for each HEART dimension", "identify signals for each goal", and "agree on a review cadence".
Core question: Which UX goals matter, what behaviour or experience signals progress, and which metric measures it reliably?
FrameworkMethod form: Framework. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.