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Selected:HEART Framework
Criterion
UX Research
HEART Framework
Purpose
Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard.
Complexity
Medium
Time
120 min initial, dann laufend
Participants
3-6
Format
Both
Output
HEART-GSM-Tabelle, Dashboard
Tags
metricsux researchmeasurementsatisfaction
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