Classifies features by their effect on satisfaction, showing which expectations create basic, performance, or delight response.
Core question: How does each feature affect satisfaction when present or absent?
Decision methodMethod form: Decision method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.
1-2 Tage
10-50
Details
UX ResearchCategory: UX Research. Describes the method's domain of use.
Moves observations, needs, and patterns toward a concrete result through "define a goal for each HEART dimension", "identify signals for each goal", and "agree on a review cadence".
Core question: Which UX goals matter, what behaviour or experience signals progress, and which metric measures it reliably?
FrameworkMethod form: Framework. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.