satisfaction

Turns customer problems, solution ideas, and evidence into a tangible result by collecting features, asking functional and dysfunctional questions, and deriving roadmap decisions.

Core question: Which of the proposed features are must-have basics, performance drivers, or delighters, and which are irrelevant or even blocking?

1-2 Tage

10-50

Moves observations, needs, and patterns toward a concrete result through "define a goal for each HEART dimension", "identify signals for each goal", and "agree on a review cadence".

Core question: Which five UX dimensions do we measure with which goals, signals, and metrics, and how do we connect them into balanced decision-making?

120 min initial, dann laufend

3-6