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Selected:Kano Model
Criterion
Product Discovery
Kano Model
Purpose
The method helps clarify customer problems, solution ideas, and evidence concretely. It separates problem, assumption, solution, and evidence. The result is captured as a Kano matrix, feature classes, and priority themes.
Complexity
Medium
Time
1-2 Tage
Participants
10-50
Format
Both
Output
Kano Matrix, Feature Classes, Priority Themes
Tags
satisfactionfeaturesprioritizationcustomer
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