Bundles phases, emotions, and pain points along a journey to prioritize opportunities and critical moments.
Core question: How does this group experience the chosen scenario across its phases, and where would learning or improvement help?
Mapping toolMethod form: Mapping tool. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.WorkshopFormat: workshop. Shows whether the method works in a workshop, asynchronously, or both.
2-4 h
4-10
Details
Product DiscoveryCategory: Product Discovery. Describes the method's domain of use.
Personally guides early users through the service and shows which steps should later be automated.
Core question: Which value do people actually use when we deliver it personally?
Research methodMethod form: Research method. Describes how this method is used in practice.MediumComplexity: medium. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.
1-4 Wochen
3-10 Kunden
Details
Team DesignCategory: Team Design. Describes the method's domain of use.
Moves team boundaries, interfaces, and collaboration toward a concrete result through "provide the template", "clarify responsibilities and non-responsibilities", and "anchor it visibly in the wiki".
Core question: What must other teams know to work effectively with this team with minimal disruption?
Operating practiceMethod form: Operating practice. Describes how this method is used in practice.LowComplexity: low. Estimates preparation, facilitation effort, and method confidence needed.Workshop + asyncFormat: workshop or async. Shows whether the method works in a workshop, asynchronously, or both.