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| Criterion |  UX Design Service Blueprinting |  Business Strategy McKinsey 7S |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 2-4 h |
Participantsdifferent | 6-12 | 3-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | 7S Assessment, Alignment Gaps, Change Actions |
Tagsno overlap | Service designOperationsJourneyBlueprint | OrganizationStrategyAlignmentChange |
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