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Selected:Service Blueprinting
| Criterion |  UX Design Service Blueprinting |
|---|---|
Purpose | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexity | High |
Time | 0.5-2 Tage |
Participants | 6-12 |
Format | Workshop |
Output | Service Blueprint, Fail Points, Ownership Map |
Tags | Service designOperationsJourneyBlueprint |
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