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Selected:Service Blueprinting
Criterion
UX Design
Service Blueprinting
Purpose
The method helps clarify user actions, touchpoints, and concept details concretely. It makes user flows, service contacts, and concept decisions visible. The result is captured as a service blueprint, fail points, and ownership map.
Complexity
High
Time
0.5-2 Tage
Participants
6-12
Format
Workshop
Output
Service Blueprint, Fail Points, Ownership Map
Tags
service designoperationsjourneyblueprint
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