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| Criterion |  Product Discovery Opportunity Interview |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When opportunities are still hidden behind signals of need, it structures conversations around needs and obstacles. It looks for patterns that lead to new product opportunities. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 30-60 min je Interview | 2-4 h |
Participantsdifferent | 5-12 Interviews | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Interview Notes, Opportunity Themes, Customer Quotes | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | DiscoveryInterviewsOpportunityCustomer | JourneyServiceService design |
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