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| Criterion |  Product Discovery Kano Model |  UX Design Service Blueprinting |
|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | High |
Timedifferent | 1-2 Tage | 0.5-2 Tage |
Participantsdifferent | 10-50 | 6-12 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | SatisfactionPrioritizationCustomer | Service designOperationsJourneyBlueprint |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
