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| Criterion |  Product Discovery Kano Model |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | When features need to be distinguished by their effect on satisfaction, it makes expectations and surprises comparable. It separates basic needs, performance contribution, and delight. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium |
Timedifferent | 1-2 Tage | 1-3 h |
Participantsdifferent | 10-50 | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Kano Matrix, Feature Classes, Priority Themes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tags1 shared | SatisfactionPrioritizationCustomer | JourneyCustomerService designCanvas |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
