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Selected:Customer Journey Canvas
| Criterion |  UX Design Customer Journey Canvas |
|---|---|
Purpose | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexity | Medium |
Time | 1-3 h |
Participants | 3-10 |
Format | Workshop |
Output | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tags | JourneyCustomerService designCanvas |
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