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| Criterion | ![]() Operations Waste Analysis | ![]() UX Research Contextual Inquiry |
|---|---|---|
Purposedifferent | For a process that keeps people busy but creates little value, the method exposes waste. It directs attention to unnecessary movement, waiting times, rework, and overdelivery. | When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise. |
Complexitydifferent | Low | Medium |
Timedifferent | 45-120 min | 1-3 Wochen |
Participantsdifferent | 2-8 | 4-12 Beobachtungen |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Waste Map, Prioritized Waste, Improvement Backlog | Field Notes, Workflow Insights, Pain Points |
Tagsno overlap | WasteLeanProcess improvement | UX researchObservationContext |
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