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Criterion
Paper illustration for Waste Analysis.
Operations
Waste Analysis
Paper illustration for Contextual Inquiry.
UX Research
Contextual Inquiry
Purposedifferent
For a process that keeps people busy but creates little value, the method exposes waste. It directs attention to unnecessary movement, waiting times, rework, and overdelivery.When work processes are known only from accounts and the real context stays hidden, Contextual Inquiry makes behavior at the workplace visible. Observation and follow-up questions together show how people actually work, get interrupted, and improvise.
Complexitydifferent
LowMedium
Timedifferent
45-120 min1-3 Wochen
Participantsdifferent
2-84-12 Beobachtungen
Formatdifferent
WorkshopWorkshop + async
Outputdifferent
Waste Map, Prioritized Waste, Improvement BacklogField Notes, Workflow Insights, Pain Points
Tagsno overlap
WasteLeanProcess improvement
UX researchObservationContext
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
Value Stream Mapping workspace showing the question, observations, and next decision.
Delivery
Value Stream Mapping
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving