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| Criterion |  Architecture Views and Beyond |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitysame | Medium | Medium |
Timedifferent | 1-3 Tage | 1-3 h |
Participantsdifferent | 1-4 | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Architecture Views, Cross-view Notes, Rationale | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | DocumentationStakeholdersArchitecture | JourneyCustomerService designCanvas |
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