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| Criterion |  Product Discovery User Story Mapping |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When user goals and delivery scope could drift apart, it orders the journey from goal to slice. It makes visible where an MVP can genuinely be cut. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 4-10 | 6-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Story Map, Release Slices, Backlog Candidates | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tags1 shared | BacklogJourneyPlanningMVP | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |
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