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| Criterion |  Facilitation Timeline |  UX Research User Interviews |  Product Discovery Concierge MVP |
|---|---|---|---|
Purposedifferent | When a project, incident, or change process is only remembered in fragments, Timeline brings the sequence back into a readable form. It makes turning points, precursors, and after-effects recognizable over the course of time. | When teams derive needs only from assumptions and real motives are missing, user interviews give direct access to behavior and meaning. Conversations from the target group's everyday life make patterns, tensions, and open questions solidly visible. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | Low | Low | Medium |
Timedifferent | 30-90 min | 30–60 min per interview | 1-4 Wochen |
Participantsdifferent | 2-12 | 1 participant per interview | 3-10 Kunden |
Formatsame | Workshop + async | Workshop + async | Workshop + async |
Outputdifferent | Timeline, Milestones, Insight Notes | Interview Notes, Themes, Insight Summary | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | TimelineFacilitationSequence | QualitativeResearchCustomerDiscovery | MVPValidationServiceDiscovery |
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