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Criterion
Paper illustration for Team Charter.
Facilitation
Team Charter
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When a team is starting fresh or working past each other, Team Charter clarifies the shared working basis. It visibly sets out how collaboration, decision paths, and mutual conduct should work day to day.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
MediumHighLow
Timedifferent
2-4 h0.5-2 TageHalf day initial, dann laufend
Participantsdifferent
3-126-12Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Team Charter, Working Norms, Role NotesService Blueprint, Fail Points, Ownership MapTeam API Document
Tagsno overlap
TeamAlignmentCollaboration
Service designOperationsJourneyBlueprint
TeamAlignmentCommunicationService
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping