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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.
Complexitydifferent
LowHighMedium
Timedifferent
Half day initial, dann laufend0.5-2 Tage90-180 min
Participantsdifferent
Ein Team plus Stakeholder6-125-15
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Team API DocumentService Blueprint, Fail Points, Ownership MapSpotify Model Map, Action List
Tagsno overlap
TeamAlignmentCommunicationService
Service designOperationsJourneyBlueprint
TeamOrganizationAlignmentDiagnosis
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping