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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When several people work toward one goal but hold different mental maps, Alignment Mapping makes the discrepancies visible. It arranges goals, assumptions, and priorities so shared direction becomes verifiable.
Complexitydifferent
LowHighMedium
Timedifferent
Half day initial, dann laufend0.5-2 Tage1-2 h
Participantsdifferent
Ein Team plus Stakeholder6-124-12
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Team API DocumentService Blueprint, Fail Points, Ownership MapAlignment Map, Open Issues, Decision Questions
Tagsno overlap
TeamAlignmentCommunicationService
Service designOperationsJourneyBlueprint
AlignmentStakeholdersStrategyFacilitation
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Paper illustration of Power-Interest Grid with a method-specific labelled workspace.
Facilitation
Power Interest Grid
Stakeholder Mapping
Facilitation
Stakeholder Mapping