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Criterion
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Purposedifferent
When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.When many tasks need to be classified quickly, it sorts them by perceived effort and similarity. It reduces the effort of fine-grained estimation for large volumes.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.
Complexitydifferent
LowMediumMedium
Timedifferent
Half day initial, dann laufend30-90 min2-4 h
Participantsdifferent
Ein Team plus Stakeholder3-124-10
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Team API DocumentAffinity Size Map, Grouped Estimates, Unclear ItemsJourney Map, Pain-point List, Opportunity Backlog
Tagsno overlap
TeamAlignmentCommunicationService
EstimationBacklogRelative sizing
JourneyServiceService design
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Methods with strong topical overlap with the current selection, not yet in the comparison.

A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping