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| Criterion |  Systems Thinking Systems Mapping |  UX Research Customer Journey Mapping |  Systems Thinking Intervention Mapping |
|---|---|---|---|
Purposedifferent | Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 1-3 h | 2-4 h | 1-5 Tage |
Participantsdifferent | 3-12 | 4-10 | 4-12 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | System Map, Dependencies, Leverage Points | Journey Map, Pain-point List, Opportunity Backlog | Logic Model, Change Objectives, Intervention Components, Evaluation Plan |
Tagsno overlap | Systems thinkingMappingBoundariesChange | JourneyServiceService design | ChangeSystems thinkingCapability |
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