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| Criterion |  Facilitation Storytelling |  UX Design Customer Journey Canvas |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When an insight needs to have an effect, storytelling translates dry facts into a comprehensible development. It combines context, tension, and consequence into a form that people remember and pass on more easily. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 45-120 min | 1-3 h | 1-3 Tage |
Participantsdifferent | 1-6 | 3-10 | 1-4 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | Narrative Outline, Key Message, Story Arc | Customer Journey Canvas, Pain Points, Experience Opportunities | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | CommunicationNarrativeStakeholdersFacilitation | JourneyCustomerService designCanvas | DocumentationStakeholdersArchitecture |
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