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Criterion
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Purposedifferent
When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.
Complexitysame
MediumMediumMedium
Timedifferent
90-180 min2-4 hHalf day
Participantsdifferent
5-154-10Team-Leads plus Architecture
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Spotify Model Map, Action ListJourney Map, Pain-point List, Opportunity BacklogInteraction Heat Map, Agreements per Pair
Tagsno overlap
TeamOrganizationAlignmentDiagnosis
JourneyServiceService design
TeamAlignmentCollaborationOrganization
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Team Charter.
Facilitation
Team Charter
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping