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| Criterion |  Agile Specification by Example |  UX Research Customer Journey Mapping |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When business rules need to become precise, it ties language, example, and test together. It sorts work by value, risk, and delivery ability. The result is captured as an Example Table and Acceptance Tests. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 60-90 min pro Feature | 2-4 h | 0.5-2 Tage |
Participantsdifferent | 3-6 | 4-10 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Example Table, Acceptance Tests | Journey Map, Pain-point List, Opportunity Backlog | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | AgileRequirementsExamplesBehavior-Driven Development | JourneyServiceService design | Service designOperationsJourneyBlueprint |
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