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| Criterion |  UX Design Service Blueprinting |  Business Strategy VRIO Framework |  Facilitation Stakeholder Salience Model |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. | When stakeholders appear to matter very differently, the Stakeholder Salience Model rates their actual priority through power, legitimacy, and urgency. It turns individual contributions into a visible selection. The result is captured as a Salience diagram and a class-based strategy. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 90-180 min | 60-90 min |
Participantsdifferent | 6-12 | 3-6 | 3-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | VRIO Table, Strategic Actions | Salience Diagram, Strategy per Class |
Tagsno overlap | Service designOperationsJourneyBlueprint | StrategyDiagnosisBusiness modelCapability | StakeholdersFacilitationAlignmentGovernance |
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