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| Criterion |  UX Design Service Blueprinting |  Business Strategy VRIO Framework |  UX Research Customer Journey Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 90-180 min | 2-4 h |
Participantsdifferent | 6-12 | 3-6 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | VRIO Table, Strategic Actions | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Service designOperationsJourneyBlueprint | StrategyDiagnosisBusiness modelCapability | JourneyServiceService design |
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