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| Criterion |  UX Design Service Blueprinting |  Product Discovery Test Card |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The Test Card turns a critical assumption into a testable claim and specifies in advance which result counts as success. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 20-35 min |
Participantsdifferent | 6-12 | 1-5 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Test Card with a pre-set threshold |
Tagsno overlap | Service designOperationsJourneyBlueprint | ExperimentsValidationDiscoveryHypothesis |
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