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| Criterion |  UX Design Service Blueprinting |  Systems Thinking Systems Mapping |  Systems Thinking Evaporating Cloud |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Systems Mapping arranges elements, relationships, and boundaries so a complex field becomes legible at a glance. The overview stabilizes the overall picture before detail work or steering begins. | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h | 60-120 min |
Participantsdifferent | 6-12 | 3-12 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | System Map, Dependencies, Leverage Points | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments |
Tagsno overlap | Service designOperationsJourneyBlueprint | Systems thinkingMappingBoundariesChange | Theory of ConstraintsAssumptionsSystems thinking |
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