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| Criterion | ![]() UX Design Service Blueprinting | ![]() Team Design Spotify Model Mapping | ![]() Business Strategy Value Chain Analysis |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. |
Complexitydifferent | High | Medium | High |
Timedifferent | 0.5-2 Tage | 90-180 min | Half day |
Participantsdifferent | 6-12 | 5-15 | 3-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Spotify Model Map, Action List | Value Chain Map, Lever List |
Tagsno overlap | Service designOperationsJourneyBlueprint | TeamOrganizationAlignmentDiagnosis | StrategyBusiness modelDiagnosisAnalysis |
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