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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration of Spotify Model Mapping with its method-specific working model.
Team Design
Spotify Model Mapping
Paper illustration of Team Topologies Interaction Modes with its method-specific working model.
Team Design
Team Topologies Interaction Modes
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list.When several teams collaborate repeatedly, it describes the right interaction mode for each interface between them. It clarifies responsibility, interaction, and load between teams. The result is captured as an interaction heat map and pairwise agreements.
Complexitydifferent
HighMediumMedium
Timedifferent
0.5-2 Tage90-180 minHalf day
Participantsdifferent
6-125-15Team-Leads plus Architecture
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapSpotify Model Map, Action ListInteraction Heat Map, Agreements per Pair
Tagsno overlap
Service designOperationsJourneyBlueprint
TeamOrganizationAlignmentDiagnosis
TeamAlignmentCollaborationOrganization
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Team Charter.
Facilitation
Team Charter
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping