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| Criterion |  UX Design Service Blueprinting |  Team Design Spotify Model Mapping |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a team landscape has grown without clear grouping, it maps roles and relationships onto the Spotify model. It clarifies responsibility, interaction, and load between teams. The result is captured as a Spotify model map and action list. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 90-180 min |
Participantsdifferent | 6-12 | 5-15 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Spotify Model Map, Action List |
Tagsno overlap | Service designOperationsJourneyBlueprint | TeamOrganizationAlignmentDiagnosis |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
