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| Criterion |  UX Design Service Blueprinting |  Delivery RAID Log |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 30 min Setup, dann laufend | 60–90 min |
Participantsdifferent | 6-12 | 1-3 maintaining, briefing for everyone | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | RAID Log, Status Report Source | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskTrackingStakeholdersGovernance | StakeholdersAlignmentFacilitationChange |
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