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| Criterion |  UX Design Service Blueprinting |  Product Discovery Product Kata |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Product Kata helps clarify customer problems, solution ideas, and evidence through a repeatable improvement routine. It captures direction, current metric, target metric, experiment notes, and learning. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 1-2 Wochen je Loop |
Participantsdifferent | 6-12 | 3-10 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Direction, Current metric, Target metric, Experiment note, Learning report |
Tagsno overlap | Service designOperationsJourneyBlueprint | OutcomesDiscoveryLearningIterationCoaching |
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