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| Criterion |  UX Design Service Blueprinting |  Decision Making Pre-Mortem |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 20–45 min |
Participantsdifferent | 6-12 | Small cross-functional group |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Risk list, Mitigation plan, Assumption log |
Tagsno overlap | Service designOperationsJourneyBlueprint | RiskDecisionFailurePlanning |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
