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| Criterion |  UX Design Service Blueprinting |  Agile Planning Poker |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 2-5 min je Item |
Participantsdifferent | 6-12 | 3-9 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Relative Estimates, Assumption Notes, Split Candidates |
Tagsno overlap | Service designOperationsJourneyBlueprint | EstimationAgileRelative sizingTeam |
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