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Criterion
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
Paper illustration for OODA Loop.
Decision Making
OODA Loop
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S
Purposedifferent
When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.In dynamic situations, decisions become outdated faster than they can be prepared. The OODA Loop holds observing, orienting, deciding, and acting together as a recurring rhythm so reaction does not slide into inertia.McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result.
Complexitydifferent
HighMediumMedium
Timedifferent
0.5-2 Tage15-60 min je Zyklus2-4 h
Participantsdifferent
6-121-83-12
Formatdifferent
WorkshopWorkshop + asyncWorkshop
Outputdifferent
Service Blueprint, Fail Points, Ownership MapSituation Assessment, Decision Loop, Action Updates7S Assessment, Alignment Gaps, Change Actions
Tagsno overlap
Service designOperationsJourneyBlueprint
DecisionChangeLearningStrategy
OrganizationStrategyAlignmentChange
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Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas