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| Criterion |  UX Design Service Blueprinting |  Business Strategy McKinsey 7S |  Decision Making Force Field Analysis |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result. | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 2-4 h | 45-90 min |
Participantsdifferent | 6-12 | 3-12 | 3-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | 7S Assessment, Alignment Gaps, Change Actions | Force Field Map, Change Levers, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | OrganizationStrategyAlignmentChange | ChangeDecisionStrategy |
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