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| Criterion |  UX Design Service Blueprinting |  Agile Mad Sad Glad |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a team's or workshop's mood needs to become readable, it structures emotional signals with little setup. It makes strain, relief, and sources of energy tangible. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 30-60 min |
Participantsdifferent | 6-12 | 3-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Emotion Board, Themes, Action Items |
Tagsno overlap | Service designOperationsJourneyBlueprint | RetrospectiveTeamReflection |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
