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| Criterion |  UX Design Service Blueprinting |  Operations Kaizen Event |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 0.5-5 Tage |
Participantsdifferent | 6-12 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Kaizen Charter, Waste List, Improvement Experiments, Standard Work Update |
Tags1 shared | Service designOperationsJourneyBlueprint | LeanContinuous improvementOperations |
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