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| Criterion |  UX Design Service Blueprinting |  Systems Thinking Intervention Mapping |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. |
Complexitysame | High | High |
Timedifferent | 0.5-2 Tage | 1-5 Tage |
Participantsdifferent | 6-12 | 4-12 |
Formatdifferent | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Logic Model, Change Objectives, Intervention Components, Evaluation Plan |
Tagsno overlap | Service designOperationsJourneyBlueprint | ChangeSystems thinkingCapability |
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