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| Criterion |  UX Design Service Blueprinting |  Operations Gemba Walk |  Operations Getting Things Done |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 0.5-2 Tage | 30-120 min | 1-2 h Setup, laufend |
Participantsdifferent | 6-12 | 2-6 | 1 |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Observation Notes, Improvement Ideas | Action Lists, Project List, Review Routine |
Tagsno overlap | Service designOperationsJourneyBlueprint | LeanObservationProcessOperations | ProductivityPlanningTasksExecution |
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