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| Criterion |  UX Design Service Blueprinting |  Systems Thinking Evaporating Cloud |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. |
Complexitydifferent | High | Medium |
Timedifferent | 0.5-2 Tage | 60-120 min |
Participantsdifferent | 6-12 | 2-8 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments |
Tagsno overlap | Service designOperationsJourneyBlueprint | Theory of ConstraintsAssumptionsSystems thinking |
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