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| Criterion |  UX Design Service Blueprinting |  UX Research Empathy Mapping |  Facilitation Stakeholder Mapping |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a lot is assumed about a target group but little is seen jointly, empathy mapping makes knowledge and gaps directly comparable. The picture also shows which assumptions hold up and where evidence is missing. | When an initiative depends on many people, interests, and power dynamics, Stakeholder Mapping systematically orders the environment. It shows who influences, who is affected, and where relationship management or safeguarding matters first. |
Complexitydifferent | High | Low | Low |
Timedifferent | 0.5-2 Tage | 30–60 min | 60–90 min |
Participantsdifferent | 6-12 | 4-8 | 2-8 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Empathy Map, Assumptions List, Research Gaps | Stakeholder Map, Engagement Plan, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | SynthesisQualitativeWorkshop | StakeholdersAlignmentFacilitationChange |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
