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| Criterion |  UX Design Service Blueprinting |  Facilitation Dot Voting |
|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. |
Complexitydifferent | High | Low |
Timedifferent | 0.5-2 Tage | 5-15 min |
Participantsdifferent | 6-12 | 3-20 |
Formatsame | Workshop | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Ranked list, Consensus signal, Shortlist |
Tagsno overlap | Service designOperationsJourneyBlueprint | FacilitationVotingConsensusPrioritization |
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