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| Criterion |  UX Design Service Blueprinting |  Decision Making Delphi Method |  Decision Making Force Field Analysis |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. |
Complexitydifferent | High | High | Low |
Timedifferent | 0.5-2 Tage | 1-4 Wochen | 45-90 min |
Participantsdifferent | 6-12 | 6-30 Experten | 3-12 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Expert Forecast, Consensus Range, Assumption Notes | Force Field Map, Change Levers, Risk Notes |
Tagsno overlap | Service designOperationsJourneyBlueprint | ForecastingExpertsDecisionStrategy | ChangeDecisionStrategy |
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