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| Criterion |  UX Design Service Blueprinting |  Decision Making Delphi Method |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | High | Medium |
Timedifferent | 0.5-2 Tage | 1-4 Wochen | 1-3 h |
Participantsdifferent | 6-12 | 6-30 Experten | 3-10 |
Formatdifferent | Workshop | Async | Workshop |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Expert Forecast, Consensus Range, Assumption Notes | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Service designOperationsJourneyBlueprint | ForecastingExpertsDecisionStrategy | JourneyCustomerService designCanvas |
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