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| Criterion |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |  Operations Getting Things Done |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. |
Complexitydifferent | High | Medium | Medium |
Timedifferent | 0.5-2 Tage | 1-3 h | 1-2 h Setup, laufend |
Participantsdifferent | 6-12 | 3-10 | 1 |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities | Action Lists, Project List, Review Routine |
Tagsno overlap | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas | ProductivityPlanningTasksExecution |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
