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| Criterion |  UX Design Service Blueprinting |  Knowledge Modeling Concept Mapping |  Operations ABC Analysis |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | With many similar objects of differing economic significance, the method prioritizes effort by effect. It separates what needs regular steering from what rarely needs attention. |
Complexitydifferent | High | Medium | Low |
Timedifferent | 0.5-2 Tage | 1-2 h | 30-60 min |
Participantsdifferent | 6-12 | 1-8 | 1-5 |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Concept Map, Relationship Labels, Knowledge Gaps | ABC Classification, Focus Rules, Control List |
Tagsno overlap | Service designOperationsJourneyBlueprint | KnowledgeConceptsMappingSensemaking | PrioritizationOperationsPortfolio |
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