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| Criterion |  UX Design Service Blueprinting |  Delivery Communication Plan |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | High | Low | Medium |
Timedifferent | 0.5-2 Tage | 45-90 min | 1-3 Tage |
Participantsdifferent | 6-12 | 2-6 | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Service Blueprint, Fail Points, Ownership Map | Communication Plan, Channel Matrix, Message Cadence | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | Service designOperationsJourneyBlueprint | CommunicationStakeholdersDeliveryPlanning | DocumentationStakeholdersArchitecture |
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